Please read our website Privacy Notice carefully as it contains important information on who we are, how and why we collect, store, use and shares personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

Who we are
This website is operated by Charts and Chatter Limited. We are an online retailer for wallcharts and interactive cards with open-ended questions to expand children’s vocabulary and processing skills.

We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union and the United Kingdom and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

This Privacy Notice relates to your use of our website, www.chartsandchatter.com only.

Our website may link to other websites owned and operated by certain trusted third parties, and these other third party websites may also gather information about you in accordance with their own separate privacy notices and policies. For privacy information relating to these other third party websites, please consult their privacy notices and policies.

Our collection and use of your personal information
We collect personal information about you when you access our website, register with us, contact us, send us feedback and purchase products or services from us on our website. This might be direct, such as when you register with us, contact us or purchase products from us, or indirectly, such as your browsing activity while on our website (see our Cookies Policy).

The personal information we collect about you depends on the particular activities carried out through our website. This information may include your name, address and contact details; date of birth; payment details; details of any feedback you give us by phone, email, post or via social media; information about the services we provide to you; and your account details with us, such as username or log in details.

We use this personal information to create and manage your account with us, verify your identity, provide goods and services to you, customise our website and its content to your particular preferences, notify you of any changes to our website or to our services that may affect you and improve our services.

This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.

Our legal basis for processing your personal information
When we use your personal information we are required to have a legal basis for doing so. Depending on the information we use, there might be different legal bases we rely on, which might include:

• consent: where you have given us clear consent for us to process your personal information for a specific purpose;

• contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract with you;

• legal obligation: where our use of your personal information is necessary for us to comply with the law; or

• legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests).

Whom we share your personal information with
We may share your personal data with third-party service providers working on our behalf, including agents, service providers, and other associated organisations, such as the Post Office when we arrange delivery. However, we will only do so when this is absolutely necessary to deliver the service and we will not share your personal information with any other third party unless you have requested us to do so or where we are required to by law, such as a court order or to prevent crime.

Whether information has to be provided by you, and if so why
We may require you to provide personal data in order to enable us to complete your order. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

Transfer of your information out of the UK and EEA

The information which you provide to us may be transferred to countries outside the UK and European Economic Area (EEA).  By submitting your personal data, you’re agreeing to the transfer, storing or processing of information which may be stored on our servers located in a country outside the UK and EEA. If we transfer your information outside of the UK and EEA in this way, we ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Privacy Notice. Currently, our servers are located within the UK and EEA.

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If you use our services while you are outside the UK and EEA, your information may be transferred outside the UK and EEA in order to provide you with those services.

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Marketing
We would like to send you information about our products, which we hope may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.

We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you register or complete our online order form.

If you have previously agreed to be contacted in this way, you can unsubscribe at any time by contacting us or using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts.

For more information on your rights in relation to marketing, see ‘Your rights’ below.

Your rights
Under the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include rights to:

 

1. fair processing of information and transparency over how we use your use personal information

2. access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address

3. require us to correct any mistakes in your information which we hold

4. require the erasure of personal information concerning you in certain situations

5. receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations

6. object at any time to processing of personal information concerning you for direct marketing

7. object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

8. object in certain other situations to our continued processing of your personal information

9. otherwise, restrict our processing of your personal information in certain circumstances

 
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please contact us.

Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

[If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.]

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Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to the Charts and Chatter website.   Charts and Chatter cannot be held responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party website, Charts and Chatter cannot be held responsible for the privacy policies and practices of the owners and operators of that third party site.

16 or under?
We are dedicated to protecting the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe
The information which you provide to us may be transferred to countries outside the European Union (“EU”).  By submitting your personal data, you’re agreeing to the transfer, storing or processing of information which may be stored on our servers located in a country outside the EU. If we transfer your information outside of the EU in this way, we ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. Currently, our servers are located within the European Union and the United States (covered under the EU-US Privacy Shield Framework).

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Any questions about the chartsandchatter.com website, our privacy notice or the use to which we put the information we gather, please contact us via our website contact form. 

 

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

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The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in a European Economic Area state or in the United Kingdom if you work, normally live or if any alleged infringement of data protection laws occurred in the relevant state. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/.

Changes to this website privacy policy
This website privacy policy was published on [insert date] and last updated in September 2020. We may change this website Privacy Notice from time to time.

How to contact us
Please feel free to contact us if you have any questions about this Privacy Notice or the information we hold about you:

 

Email: chat@chartsandchatter.com

Tel: 07563 253093

 

Charts and Chatter Ltd is a Private Limited Company registered in the UK. Registration Number: 11139131.

Registered business address: 33 Park Grove, Edgware, Middlesex, England, HA8 7SH